Open the record screen at a firm where this applies and you get:

Recording is off

Your organization has turned off in-app recording for now.

There's no button, because there's nothing you can do from the phone. This isn't a permission you can grant, a setting you can change, or a fault to report.

What to do instead

  • Record on your laptop. Junior for Mac and Windows is a separate decision and is usually still available. See starting a recording.
  • Ask internally, not us. Whoever owns Junior at your firm asked for this, and they're the only people who can change it. Compliance, legal and IT are the usual owners.

Everything else in the app keeps working. You can still browse projects, read calls, and play back audio. Only making new recordings on the phone is off.

Questions

Why would a firm turn this off?

Usually because recording on a personal or lightly-managed phone sits outside what their compliance rules allow, while recording on a managed laptop sits inside it. It's a deliberate policy choice rather than a limitation of the app.

Can I get an exception for myself?

Possibly. It can be set per person as well as per firm. That's a conversation with whoever owns Junior at your firm. Support can't grant it on request, because the decision isn't ours to make.

What happens to recordings I made before it was turned off?

They're unaffected. Calls already saved stay in their projects and remain readable and playable. Anything still sitting in your upload queue can still be uploaded.